FAQ
What is BPO?
Business Process Outsourcing is the practice of employing another company to handle business activities for you. BPO Management offers expandable range of services, support and solutions to perform the back office needs of middle market enterprises on an outsourced basis. BPO Management supports middle market businesses new to the BPO market, established businesses that already outsource, and businesses seeking to maximize return-on-investment from their in-house workforce. BPO Management is intended to help business companies whether they are already using some business process outsourcing or just starting to explore it as a strategy. BPO Management is equipped with BPO experts to either evaluate your current outsourced operations for efficiency and effectiveness or prepare an outsourcing plan that is custom designed for your business.
Where are you located?
- We are located in Angeles City, Pampanga, Philippines
What are the services you offer?
- SEO (Search Engine Optimization) AND SMO Solutions
- Multimedia Design and Development
- Technology Infrastructures
- CRM (Customer Relationship Management) Assistance
- Lead Generation
What are your rates?
- Variable factors determine cost. These may be bound by the number of seats you will be running, the hours they will work and will be running, and particular requirements of the agents. Rates are negotiable.
How do the agents sound?
- When it comes to English speaking talents or agents, Philippines is the number 1 choice for offshore outsourcing. Major companies like Dell, Microsoft, Sprint, and Financial services like HSBC, Washington Mutual, Capital One and others have relocated their customer support services here. As quality assurance, you get the chance to approve call center reps once your account is activated. This renders you 100% satisfaction with the standard quality of agents who will be processing your calls on your account.
Why would you want to outsource to the Philippines?
- It is far a better idea to outsource in the Philippines because of abundance of highly fluent English speaking agents who are inclined in western culture here than anyone else in the world. Filipino call center employees are recognized as those who worked harder, easier to train, with better language skills, and more devoted than their Indian counterparts.
Can you realize cost savings by outsourcing?
- Lessen Operational Costs; Reinforce Focus on Proficiency, Lack of Internal/Domestic Resources, Benefit from Specialized Services of External Vendors, Guarantees Accessibility of Resources for Strategic Operations.
- All these and more you have access to specialized skills and services at a cost-effective way. Increase in profits, productivity, level of quality, business value, business performance and so much more. Save while you outsource. Get more focus on your core business. Definitely, you save while you outsource!