Call Com Holdings
A holding company is a company that owns other companies' outstanding stock. The
purpose of Call Com Holdings is to reduce the risk for the owners and
shareholders while allowing ownership and control of other companies,
particularly BPO contact centers.
Our Vision
Our vision is simple. To acquire ownership and provide guidance to existing BPO
call centers. Our goal is to build a global network of BPO facilities.
Our Strategy
Our strategy is also simple, stability, sustainability and scalability. We first
engage a prospective contact center and provide a small contract because small
models have small problems. In this stage we can achieve stability with proper
training and focus on quality. The next step is sustainability and what that
means to us is making sure we can sustain our growth projections without
sacrificing quality. Only after sustainability is achieved, can we then
implement the last step, which is scalability. This means we can now introduce
the process to our whole network of BPO call centers providing a global network
of BPO resource